Health People, Healthy North
Northern Health Region Programs & Services

 


Acute Care Services and Facilities
Acute Care services are offered in our 3 regional centres; Thompson General Hospital – 79 acute care beds; Flin Flon General Hospital – 42 acute care beds; and St. Anthony’s General Hospital (The Pas) – 40 acute care beds. There are also 3 smaller remote hospitals in the Region; Gillam Hospital – 7 acute care beds; Lynn Lake Hospital – 11 acute care beds; and Snow Lake Health Centre – 2 acute care beds.

Ambulance Services
Ambulance transportation will be arranged according to the patient’s need and the doctor’s order. The cost for this service is the responsibility of the patient. If you are transferred by land ambulance from inside the Region to another facility or outside the region, Manitoba Health will cover the cost of the inter-facility transfer. Manitoba Health does not cover ambulance costs for Saskatchewan residents.  Saskatchewan residents should contact Saskatchewan Health Benefits at 1-800-667-7551 to determine their coverage.
Emergency Medical Services Regional Manager— 204-623-9225
 
Behavioural Health
Behavioural Health is a diverse portfolio containing acute and community-based services in several areas:
Mental Wellness is a group of services that focus on all aspects of mental wellness and mental illness support and services, including, Mental Health Promotion, Suicide Prevention and the overall comprehensive Health of our Communities. Public knowledge exchange, and specific programs to promote healthy behavior change are offered by our Health Promotion and Prevention Staff. This includes community based services for individuals who fall within the spectrum of addiction related issues and challenges. 
In addition we have psychiatric acute care facilities that promote the stabilization of those with a lived experience in Mental Illness and short term acute care needs. This is an aspect of service that is linked to ongoing care needs through Community Mental Health. The community Mental Health services is focused on risk reductions, recovery, and resiliency for individuals experiencing poor mental wellbeing and/or an enduring mental illness. 

Community Cancer Care
The Community Cancer Programs Network (CCPN) is a longstanding and innovative program of CancerCare Manitoba that works in partnership with the Regional Health Authorities to enable patients living outside of Winnipeg to receive their cancer care closer to home. Community Cancer Program sites are outpatient units located in community hospitals and are staffed by a multi-disciplinary team of family doctors, nurses, pharmacists, social workers and other health professionals who have received specialized education in oncology. This group of specialists work with CancerCare Manitoba oncologists and staff to provide comprehensive cancer care, including chemotherapy, follow-up care and support closer to home, allowing patients to stay connected to their families and communities. The Oncologist maintains ongoing contact with the CCP team and retains overall responsibility for the patient's care.
http://www.cancercare.mb.ca/home/patients_and_family/treatment_services/treating_patients_in_rural_manitoba/
Flin Flon/The Pas area—204-627-6440 Thompson—204-778-1743
 
Cancer Navigation Services
Cancer Navigation services facilitate timely and appropriate access to the cancer care system and can guide and support cancer patients and their families through the entire cancer journey. The Navigation Team works closely with the entire health care team to coordinate care and help patients access referrals, resources, and other helpful supports.  Brochure for Northern Health Cancer Navigation Services can be found on our website at: http://www.northernhealthregion.ca/ 
Flin Flon/The Pas area—204-627-6440 Thompson—204-778-1743
 
Diagnostic Services
Shared Health is responsible for all of Manitoba's public laboratory services and for rural diagnostic imaging services. Shared Health serves communities across the province, aiming to provide all Manitobans, no matter where they live, with high quality diagnostic tests so their physicians can diagnose and treat their health care concerns. 
For a list of diagnostic facilities, please click link below:
https://dsmanitoba.ca/patients/location-hours/
For information on how you can prep for a test, please click the link below 
https://dsmanitoba.ca/patients/preparing-for-a-test-faq/
For information on Shared Health, please click the link below
www.sharedhealthmb.ca
Director—204-794-0869


Diabetes Program
The Regional Diabetes program provides support and education for people with diabetes. Services are provided to individuals/families and communities in the NHR.  The Regional Diabetes program believes that everybody with diabetes should have the opportunity to learn how to safely manage their health condition. Both Nurses and Dietitian educators are available and can help you stay healthy with diabetes. 
Each meeting gives you an opportunity to ask questions in a relaxed group or individual setting.  Annual foot assessments and blood pressure checks can be completed by your diabetes educator. Group sessions include resistance training, healthy holiday eating, traveling with diabetes, alcohol and diabetes, and managing your risks for diabetes complications just to name a few. 

Dialysis
The Northern Health Region has five various hemodialysis units located throughout the region.  Three units are Provincially run and are located in The Pas, Flin Flon and Thompson.  The other two are located in Norway House and Garden Hill.  Patients currently dialyze three times a week anywhere from 3 – 5 hours each treatment.  The Manitoba Renal Program oversees the local renal health centers in partnership with the Regional Health Authorities.  
Flin Flon—204-687-9287 The Pas—204-623-6259  Thompson—204-778-1559
 
Family Doctor Finder
It is important to have a family doctor or nurse practitioner to help you stay healthy, prevent illnesses, and address your health concerns.  Family Doctor Finder is an easy and personalized service to help you and your family get connected with a family doctor or nurse practitioner who best meets your needs.  To get connected with a family doctor or nurse practitioner, contact Family Doctor Finder today: toll-free 1-866-690-8260, online www.manitoba.ca/familydoctorfinder or contact the Northern Health Region’s primary care connector directly at 204-778-3607.
 
Health Links / Info Sante
Health Links /Info Sante is a 24-hour/ 7 days a week telephone information services staffed by registered nurses with the knowledge to provide answers to your health care questions and to guide you to the care you need. Call anytime (204) 788-8200 or toll-free 1-888-315-9257.
 
Continuing Care (Home Care)
Continuing Care (Home Care) is a comprehensive community-based program that provides essential support in the home to anyone, regardless of age, who requires health care services or assistance with daily living activities.  Referrals to Home Care can be made by a nurse, family member or doctor.  Home care can be provided on a short-term basis, for example, to provide help following a hospital discharge.  This is not an emergency service.  Please plan ahead.
Regional Manager—204-778-1427
 
Hope North Recovery Center for Youth 
This service includes a Crisis Stabilization Unit, a Youth Addiction Stabilization Unit, and a Mobile Crisis Team. Currently our Mobile Crisis Team is up and running and provides crisis stabilization and assessment for youth age 17 and younger who may be experiencing a mental health and/or addictions crisis. These programs will follow the recovery framework and focuses too on risk reduction, recovery and resiliency.
Director – 204-778-9977

Indigenous Liaison/Social Services
Flin Flon, The Pas and Thompson have Indigenous Liaisons available.  The Pas and Thompson also has Social workers who can assist you.  They can help with services provided, such as interpreter services, providing emotional support, transportation, and help you maintain contact with your family. The NHR has access to a Provincial Interpreter Service which is available through the Winnipeg Regional Health Authority.
Flin Flon—204-687-9338 The Pas—204-623-9248    Thompson—204-677-1776

Infection Prevention and Control
The Infection Prevention and Control program supports all departments in each facility throughout our region.  The goal of IPAC is to work in collaboration with Nurses, Physicians, Allied Health, Patients, Clients, Visitors, and Volunteers, to promote, educate, and help ensure the prevention and transmission of infections.   There are IPAC practitioners in Flin Flon, The Pas, and Thompson, Monday to Friday.  Our IPAC team is available for consult for all surrounding facilities and outlying areas. 
 
Local Health Involvement Groups 
Local Health Involvement Groups or “LHIGs” are made up of citizens who care about health and health services.  They are established to explore and provide advice to the Board of NHR on issues that impact the delivery of local health services.  The role of a LHIG member requires the ability to consider and share personal experiences in ways that will help to make broad system changes. These groups are not involved in reviewing day to day operational issues. The creation of Local Health Involvement Groups was announced by government as one way to offer a community perspective on issues that the Board needs to make decisions on.  It is an opportunity for the public to partner with the RHA to help identify the health needs of local communities.
Coordinator —204-623-6803
 
Long Term Care Services
The NHR has 296 long term care beds in 11 facilities; 7 of those facilities are operated by the NHR and the remaining 4 facilities are federally funded and operated in Indigenous communities.  The Long Term Care facilities are dedicated to meet the special and changing needs of our elderly. Our philosophy aligns itself with the vision and mission statements of the NHR. Long Term Care facilitates this vision and mission by helping our elders to reach and maintain optimal health and independence throughout the lifespan, arriving at a dignified death.  
 
We believe in an elder focused model of care which enhances both individual well-being and positive group dynamics in a shared living environment. The delivery of services reflects the diverse physical, cultural, social, emotional, spiritual, recreational and economic needs of the elders. The multidisciplinary team recognizes each elder for their uniqueness as a person who is entitled to respect, dignity, integrity and autonomy. Our individualized approach to care helps each elder live to their full potential. In caring without judgment and respecting each elders distinctive character, we better understand needs and preferences and can respond with the personalized attention that each elder deserves. By always listening and responding to our elder’s emotional needs, we are better able to foster a comforting atmosphere. Elders are encouraged to retain and maximize independence and individual strengths and capabilities for as long as possible. Our goal is the fulfillment of each elder’s physical, psychosocial, cultural and spiritual needs.
We nurture an atmosphere that is filled with fun and laughter, warmth and enthusiasm; an atmosphere that emphasizes the brighter side of life. Where we can share with others the zeal for life’s small joys, together we can partake in those moments that recognize how precious life is. 
Director—204-687-9618

MBTelehealth
MBTelehealth uses a secure link to provide videoconferencing support for health-care services, continuing education, meetings and family visits between communities across Manitoba.  MBTelehealth allows you to see, hear and talk to a health care provider on a television screen.  The person at the other end will also be able to see, hear and talk to you.  Telehealth may save you the time and expense of long distance travel to get care. For more information please visit the website at www.mbtelehealth.ca. 
 
Meals on Wheels 
Meals on Wheels is a program offered in the communities of Flin Flon and The Pas.  This program provides meals to community members that have been identified by our Home Care Services to be in need of assistance.  The meals are prepared by the Nutrition Services staff at the hospital and delivered by volunteers in our community.  The meals are very cost efficient and are available six days a week, Monday to Saturday. 
 
Regional Manager—204-623-9202
 
Midwifery Services
The NHR Midwifery Program is a prenatal and postnatal service available in Thompson, The Pas, Moose Lake and Norway House.  Midwifery combines an understanding of the social, emotional, cultural, spiritual, psychological and physical aspects of the childbirth experience.  This program supports women and their families during prenatal care, labour and birth and postnatal care. 
The Pas—204-623-9637 Thompson—204-677-1761

Northern Patient Transportation Program (NPTP)
NPTP is the Northern Patient Transportation Program. It is a provincial government program of Manitoba Health and administered by the Northern Health Region which subsidizes the travel costs of Northern residents to attend required medical appointments. 
For more information on the NPTP program, please click here.
 
Nutritional Services
The hospital menu is developed by Registered Dietitians, following the Eating Well with Canada’s Food Guide and is low in fat, sugar and salt. It includes a variety of fruits and vegetables, whole grains, meats and alternatives and low fat dairy products.  A dietitian or doctor will prescribe your diet based on your medical condition, special diet restrictions as well as any known or identified food allergies.  Dietitians also provide nutrition counselling and education to patients and their families both as inpatients and outpatients. Within the community, dietitians provide presentations, and work on nutrition policies to improve health outcomes for all.  Patient safety and satisfaction are the main focus of our Dietary Department and all of our staff has received food safety training.
Patient meals are served around 8 am, 12 pm and 5 pm.  Family members and visitors are welcome to visit the Cafeteria if they need a snack or meal.
Flin Flon—204-681-3149 The Pas—204-623-9681   Thompson—204-677-1780
 
Palliative Care
Palliative Care is committed to caring for individuals and their loved ones with a life limiting illness to maintain or improve the quality of life from the time of diagnosis through treatment, until the end of life and into the bereavement period.  The philosophy encourages living life until death with dignity and comfort through physical, emotional and spiritual support for individuals in their home, in hospital, or in the Long Term Care facility.
Coordinator—204-687-9394 / 204-623-9661

Patient Registration
The NHR Registration clerks are committed to providing you with quality, timely and friendly service. We take care to ensure your personal health information is up to date by confirming the accuracy of your demographic information at each and every visit in accordance with the Manitoba Provincial Client Registry Registration Best Practices Guidelines. 

Patient Well Wishes
Well Wishes are designed to provide family and friends convenient access to patients/residents at Northern Health Region by using e-mail to send messages. For more information or to send a message to a patient, please click  on the Quick Link on the right side of the Region’s website at www.northernhealthregion.ca or click here to be redirected to the Patient Well Wishes page.

Primary Care
Primary Health Care is your first contact with the health care system.  The focus of this program is to provide the right service, at the right time, at the right location.  It may be important for you to see your doctor or nurse practitioner when you go home.  You get the best care when you see your own family doctor or nurse practitioner.  If you need an appointment, please call your clinic or nursing station. Click on this link to be directed to our facilities page.
 
Public Health Care
Public Health services are community based throughout the NHR in diverse settings such as health centers, schools, day care centers, and other community sites. Public Health activities focus on health promotion, health protection, disease prevention, injury prevention, health surveillance, population health assessment and responding to the needs of individuals or families. Some of the programs offered by Public Health include: sexual health, communicable disease, Tuberculosis care, Immunizations, travel health, teen health, postnatal and breastfeeding support, prenatal education, school health, midwifery, nutrition services, diabetes education and family support programs. 
Regional Manager—204-681-3138

Rehab Services
Within Behavioural Health there are a number of services which focus on rehabilitation from physical injury or conditions that restrict mobility and functional living. Included are audiology, physical and occupational therapy, speech and language, as well as rehabilitation for Acquired Brain Injury.
Finally, Behavioural Health offers services designed to help individual communities leverage current resources and build capacity to create and sustain health among their community members through Community Health Development Services.
Flin Flon—687-9330 The Pas—204-623-9223    Thompson—204-677-5308

Respiratory Care
Respiratory Therapy has developed with the increasing sophistication of therapies directed towards cardio-pulmonary disorders. Services offered by the Respiratory Therapy Program include: 
· 24-hour emergency/critical and acute care services 
· Outreach clinics 
· Pulmonary function tests 
· Home oxygen assessments 
· Adult and pediatric asthma and COPD education 
· In-services for staff and patients
· Respiratory assessments and consults 
· Intubation for adult, pediatric and neonatal patients 
· Invasive and non-invasive ventilatory support
 
Service Hours:
The Pas—8:00 a.m.—4:15 p.m.
Flin Flon—7:30 a.m.—3:45 p.m.
Thompson—8:00 a.m.—6:30 p.m. (including on-call services)
Flin Flon—204-687-7592 The Pas—204-623-9245   Thompson—204-677-5328
 
Rosaire House Addiction Centre
Rosaire House is a 20-bed residential addiction treatment center, with a day program, aftercare addictions counselling and modified program options available to meet individual needs.  At Rosaire House, people are treated with dignity and respected by staff that is knowledgeable, caring and trained in providing a recovery oriented, trauma informed and culturally safe 28 day addiction recovery program. For further information, please contact Rosaire House directly at (204) 623-6425.
 
Spiritual Care Services
Please inform staff any time you feel that you need spiritual care, so they can help arrange this for you.  If you wish to have a visit from a member of your faith or a hospital Spiritual Health Coordinator, you will be asked to sign a consent form.
Flin Flon—204-681-3033             The Pas—204-627-6416
 
Volunteer/ Health Auxiliaries
Volunteers are a tremendous asset to our health facilities. Volunteers currently assist with our Health Auxiliaries, deliver Meals on Wheels,  provide escorts for community seniors and numerous recreation activities in our Care Homes. Volunteers would register, complete security checks and receive a Volunteer Orientation.  Volunteers have the opportunity to take any educational training that is provided by the NHR.  Any time commitment that volunteers can offer is appreciated.  For further information on Volunteering please contact our Volunteer Coordinator at (204) 687-9315.


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