Health People, Healthy North
Access to Records - The Personal Health Information Act (PHIA)
The Personal Health Information Act (PHIA) provides you with the following rights:
  • The right to see and get a copy of your personal health information maintained by the Northern Health Region (NHR) with limited exceptions, within the time frame that PHIA requires;
  • The right to request a copy of your personal heralth information maintained by the NHR;
  • The right to request a correction to your personal health information that you think is inaccurate or incomplete.
The Act also requires that we protect the privacy and confidentiality of your personal health information and sets out clear and certain rules for how we can collect, use and disclose your personal health information.

Click here if you want to learn more about PHIA.

Frequently Asked Questions Regarding Access

1. How can I obtain a copy of some or all of my health records collected and maintained by NHR

You or your authorized representative can request to examine (view) or receive copies of your health record by completing the form below and submitting it in person, by fax or by mail to the Health Information Management Department at the location where you received care.  Click here for a list of locations.

Request to Access Personal Health Information

2. Will I receive access to all of my health records?

You have the right to access your health records and NHR has an obligation to make it available to you, with limited exceptions. An exception may include protecting the identity of a third person.  NHR may choose not to give you access to part of or all of your information and will provide you with a reason if access is refused.  

3. How soon will I be able to view or receive copies of my information?

When NHR receives your request, your health record will be reviewed and you will be contacted within:
  • 24 hours if you are an inpatient in a hospital  and the information is about health care currently being provided(for examination only)
  • 72 hours if you are a resident in a personal care home; or are receiving community or outpatient services and the information is about health care currently being provided
  • 30 days if you are not currently receiving care
4. Does it cost anything to request my health records?

If your request is to have information sent to another physician or health care provider, there is no charge. If you are requesting to view your record or obtain copies to your record, there is an administrative fee and photocopy fee.

5. What if I want my records released to another individual?
  • If you would like your information provided to another health care provider who will be providing care to you, we can send this information to them at your request.
  • If you would like the information released to family, a lawyer, police, or any other person who will not be providing care to you, we will require that you provide us with a signed consent form.
A NHR consent form is available.  Consent to Disclose Personal Health Information


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